FAQ

All of our honest-to-goodness formulas are made from salon-quality ingredients and blended at our state-of-the-art lab in Italy by expert cosmetic chemists. They are Paraben Free, Sulfate Free and safe for chemically treated hair, and we don’t test on animals. Ever. That’s just mean.

If you have any questions, please email us at Support@Cloud10Hair.com.

To cancel an order you just placed on Cloud10hair.com, email Support@Cloud10Hair.com, call us toll free at 1-855-296-4857 during normal business hours or login to your account. Please allow 24-48 hours for your order to show in your history. In the event that your order has already been processed, you can simply email or call customer service for a full refund.
Simply access your account by clicking on the My Account button on the top of any of our web pages and then update your address information.
We currently accept all major credit cards including Visa, MasterCard, American Express and Discover Card.
No, we're sorry, but Cloud 10 Hair Care LLC cannot accept checks or money orders at the present time.
Our estimated delivery time for your order to be customized and shipped to you is 10 working days.
Full Size Set: $25.95 Full Size Single Bottles: $16.45 Travel Size Set: $8.00
Yes, we charge a standard rate of $3 per order for regular shipping in the United States.
All orders are shipped via USPS Parcel Select and delivered Monday through Saturday.
We're sorry but we cannot offer expedited shipping at this time due to our unique customization process.
Once your order is shipped, the USPS tracking number will be available in your Account. You can access it by logging into your account and checking your order history.
We DO ship to PO Boxes and FPOs, but delivery may take longer.
We're sorry but we cannot accept International orders at this time.

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